Delivery Destination
Welcome to our online store, exclusively catering to our valued customers within the United States. We take pride in providing swift and dependable deliveries to our fellow U.S. residents. Regrettably, at this time, we are unable to process international orders. We appreciate your understanding!
Order Processing Time
Our team typically processes orders within 1-2 business days, ensuring prompt and efficient service.
Daily Order Cutoff Time
Please be aware of our daily order cutoff time, which is 5:00 pm (EST) from Monday to Friday. Orders placed after 5:00 pm (EST) on Friday will be processed and shipped on the following Monday, considering holiday extensions.
Product Shipping Time
For the DHL Express, our product shipping time ranges from 2 to 5 business days. Typically, you can expect delivery within 3 to 7 business days.
Note: Before finalizing your order payment, ensure that your receiving information is accurate, as it cannot be modified after delivery.
Shipping Cost Calculation
Orders totaling $59.99 or more (inclusive) benefit from free shipping. For orders under $59.99, a shipping fee of $4.99 is applicable.
Tax Responsibility
Customers are not responsible for any taxes; the merchant bears the responsibility for all applicable taxes.
Extended Shipping Time
Should the shipping duration exceed 60 business days, kindly verify the completeness of your receiving information. If there are inaccuracies, we appreciate your responsibility. Contact our customer service with accurate details for options, including resending or refunding.
Extended Order Processing Time
If your order processing time extends beyond 10 days without special instructions, you have the option to request a refund or have your order rescheduled. As compensation, we offer a $10 coupon.
Lost Package in Transit
Please note that the merchant is not responsible for parcels lost in transit. If you are unable to check the parcel information on the official website or if it indicates a loss, contact customer service with your order number. We will liaise with the logistics company for processing.
Need Assistance? Contact Us
For any assistance or inquiries regarding this policy, please don’t hesitate to reach out to our dedicated customer service at +(1)(719) 460-6739. We are here to help!